1. Information We Collect
We collect information you provide when creating an account, setting up your store, or contacting support — including name, email, phone number, and business information.
2. How We Use Your Information
We use your data to provide and improve Bitcommerz services, process payments, send order notifications, provide customer support, and send product updates.
3. Data Sharing
We do not sell your personal data. We share data only with payment processors, courier integrations, and cloud infrastructure providers who are contractually bound to protect your data.
4. Merchant Data Responsibility
You are responsible for the customer data collected through your store. Ensure you have a privacy policy visible to your customers and handle their data responsibly.
5. Cookies
We use cookies to maintain sessions, remember preferences, and analyse platform usage. You can control cookie settings in your browser.
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls to protect your data.
7. Data Retention
We retain your data for as long as your account is active. If you close your account, we will delete your data within 90 days, unless required by law to retain it.
8. Your Rights
You have the right to access, correct, export, or delete your data at any time from your account settings or by contacting our support team.
9. Children's Privacy
Bitcommerz is not intended for users under 18. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.